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Help Desk

Questions grown-ups ask

The eleven I hear most at the stall, answered straight. Order trouble? The Help Desk is faster.

What ages are your toys for?

Ages 3 and up, always. Every toy has small parts (or can break into them) so they are never for under-3s or for mouths. The safety page has the full grown-up version. Texas Toy Lab is a registered CPSC Small Batch Manufacturer. Children's Product Certificate work is underway; none is finished yet.

Can I get my name as a keychain?

Yes! Open the Imaginator and pick My name. Type a first name, pick the size and paint the letters, then send it to me to print. Printing is $24.99. Use a first name or nickname only, never a full name.

Can I get a toy that does not exist yet?

Yes! That is the whole point of the Imaginator: describe any toy (or say it out loud), watch the Lab draw it in 3D in about a minute, pick colors, and send it to my print line. Designing a toy is free; printing it is the paid step, and a grown-up approves the exact revision before anything prints.

How fast is shipping?

I print and pack in 1–3 days, then US shipping takes about 3–6 days. Flat $4.95. Ordering a custom Imaginator toy adds a little print time, and December is busy, so order early.

What are the toys made of?

PLA and PETG. The PLA is a plant-based plastic, printed on our Bambu Lab printers. Material safety sheets for every filament are on the safety page.

Can I return a toy?

Unused toys: 30 days, sure. Defects: I replace within 14 days, no drama. The Oops Shelf and Genuine Printer Poop are final sale, which I think you will agree makes sense. Details in the terms.

Do you really print everything yourselves?

Yes. A small herd of Bambu Lab printers, one house, zero warehouses. You can watch a printer running live at my market stall, and 3D Printing 101 explains how the whole thing works.

Where can I meet you in person?

At markets and fairs around Central Texas. The homepage's Visit section has the next date, and all markets has the full schedule and map. New friends of the Lab get a free mini keychain at the table.

What is the referral deal?

Send a friend with code FRIEND10 (10% off their first order). They name you in the order notes, and you get your own 10%-off code for your next order. Full rules on the Support the Lab page.

Can my market, fair or shop sell your toys?

The wholesale and consignment program is being built properly, toy by toy, as each one passes its safety testing. The wholesale page has where things stand and how to get in touch.

> from dad’s desk_

Still stuck?

Write to joseph@texastoylab.com, call or text (512) 399-2625, or use the message form. A grown-up replies within one business day.

← All grown-up pages

Where
Austin, Texas
Made at
The Printer Ranch, the Lab’s own printers
Run by
Joseph, the inventor, and his dad
Company
Crabtree Ventures LLC

The small print: Licenses (whose designs we print, and how) · Privacy · Terms · Data & AI · Accessibility